Wednesday, May 2, 2007

Developing Knowledge-Based Client Relationships

I just finished Ross Dawson's "Developing Knowledge-Based Client Relationships". I found it useful in understanding more of the business side of consulting and client relationships.

The book provides a couple of interesting definitions. "Information is anything that can be digitized, while knowledge is the capacity to act effectively, an attribute unique to people."p.96

Strategy in these types of client relationships is to evolve where the vendor and client integrate/collaborate at a high level to create higher levels of value creation.

A vendor should strive to avoid black box/commodity work and strive for the higher level knowledge based/collaborative solutions.

This was a good book for illuminating how to deal with clients strategically. Similar to "The Trusted Advisor". This was a good read before I dive back into more technical reads. :-)

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