It has been a while since I have blogged here. My goal is to research a little into ITIL (Information Technology Infrastructure Libary)
I read "Foundations of IT Service Management Based on ITIL V3" a few months back and am trying to group some materials on an introduction to ITIL.
Let me say that up front the ITIL processes and lifecycle is very high level and hard to grasp at an implementation detail. I guess the key is to focus on a small portion of it and grow it out from there.
I found a couple youtube links that I think are easy to listen to.
Synopsis of the ITIL(r) V3 Foundations class:
EMC on ITIL:
Sunday, June 22, 2008
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