It has been a while since I have blogged here. My goal is to research a little into ITIL (Information Technology Infrastructure Libary)
I read "Foundations of IT Service Management Based on ITIL V3" a few months back and am trying to group some materials on an introduction to ITIL.
Let me say that up front the ITIL processes and lifecycle is very high level and hard to grasp at an implementation detail. I guess the key is to focus on a small portion of it and grow it out from there.
I found a couple youtube links that I think are easy to listen to.
Synopsis of the ITIL(r) V3 Foundations class:
EMC on ITIL:
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Can anyone recommend the top performing IT automation tool for a small IT service company like mine? Does anyone use Kaseya.com or GFI.com? How do they compare to these guys I found recently: N-able N-central endpoint security
? What is your best take in cost vs performance among those three? I need a good advice please... Thanks in advance!
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