Saturday, August 30, 2008
Powerpoint ITIL Presentation
I have recently done some research into ITIL including the reading of Foundations of IT Service Management Based on ITIL V3 by Jan Van Bon, Arjen de Jong, and Axel Kolthof.
ITIL is a very broad level topic about IT services and how to approach them.
I did make a brief high level powerpoint presentation on an Introduction to ITIL.
This presentation may be downloaded from Here
It is a basic high level presentation, it is difficult to present the topic without getting lost in the depth and breadth. This presentation just presents a little background and a little overview of the lifecycle phases in Version 3.